FAQs

Bookings
Payment
Loan Boxes
Workshops
Outreach Sessions

Bookings

Do I have to book through the website?

Not at all, if you would like to speak to a member of the CoastEd. team to discuss anything please call 01903 221136. The website is our way of managing bookings across multiple sites, so if you have any problems using it, please let us know and we will add the booking from our side to prevent duplicate bookings.

If I have booked on the website, is it confirmed?

No, we need to check the bookings just to make sure we have staffing available and that all of the details have been entered correctly. We will send you a confirmation email and booking pack as soon as possible after you make your reservation.

Can I book more than one loan box/workshop/outreach session at a time?

Yes, you can add as many as you like to your basket at a time.

Payment

Can I pay for everything online?

We are still working on this at the moment. You will be able to pay for loan boxes in the first instance through paypal. We hope to make more options available as soon as possible.

When do I pay?

For loan boxes and outreach sessions we would prefer payment to be made prior to collection/the visit, unless you wish to be invoiced. For museum based workshop, payment can be made after the visit due to the possibility of more or less children attending on the day then when booked.

What are the alternative payment methods?

All payments must be paid through Worthing Museum and Art Gallery as this is where the budget is held (all income will go directly back into the project to cover staffing and resource costs). You can pay with a credit card over the phone (01903 221448), or in person at reception where you can also pay by cash. We can send you an invoice for bookings over £50.01 (see below).

Can we be invoiced for our booking?

Certainly, for amounts over £50.01. Due to council regulations we are no longer able to issue invoices for less than this amount. If your booking total comes to less than £50.01 we can round it up to this for invoicing purposes or you can use an alternative payment method.

Loan Boxes

Is it possible to be flexible with the date of pick up/drop off?

Possibly, we are taking bookings on a Saturday – Saturday basis in the first instance. If we don’t have another booking directly before or after your booking we can look at pick up/collection dates closer to the time by prior arrangement.

How much does a loan box cost?

You can borrow a loan box for £5 a week, Saturday – Saturday.

How long can I borrow a loan box for?

We ask that you borrow a loan box for a maximum of one half term in the first instance to give other schools the opportunity to use the resources. If you would like to continue to use it after the half-term, we can look at extending the loan if the box has not been requested by another school at that point.

Do I have to collect a loan box from the musuem that it is listed under?

Yes, unfortunately we do not have time to transfer boxes between museums in the case of consecutive bookings. It would also prove difficult to keep track of where all of the boxes are if we moved them from their ‘home’ location and to keep track of each museum’s loan out process.

Museum Workshops

Are the timings for visits fixed or can we arrive earlier/leave later etc.?

We will try to be as flexible as possible with timings. If you have any particular requests, please add them into the notes field. You can also adjust timings at the booking confirmation stage – we will email you full details of the day including any timing revisions. For website booking purposes please stick to the predefined timings so as not to confuse our system!

Do I have to book a whole day visit?

No, you can choose from a an hour session, a half day (morning of an hour before and after lunch) or a full day visit.

Can I book to visit one museum in the morning and another in the afternoon?

Yes we’d be happy to make arrangements for this and tailor activites to complement each other at each venue.

How many children can I bring on one day?

This depends on the venue and activity that you will be doing. All of the workshops are designed for a class of c.30 pupils to take part in. If you would like to bring groups with larger numbers, we may have to make small adaptions so that we can run workshops simultaneously in the galleries and education spaces. We will happily discuss this with you on enquiry. Both Littlehampton Museum and Worthing Museum and Art Gallery are used to working with multiple groups taking part in the same workshop one after the other on the same day.   

Outreach Sessions

Can you fit the outreach sessions into our school day?

Yes we will try to. On the website, please book out the closest timings that you can and add in any changes in the notes box and we will see what we can do.

How much will travel costs be for outreach sessions?

We will charge upto £0.65 per mile based on Worthing Borough Council’s car mileage scheme.